AppleCare OS Support
AppleCare® OS Support is an annual agreement that helps IT departments integrate and manage Apple® hardware and software in diverse technical environments, providing phone and email support for integration, migration, and advanced server operation issues.
Combined with AppleCare+ or AppleCare Protection Plan, AppleCare OS Support creates a great technical support and hardware protection solution for medium and larger businesses and educational institutions that need enterprise-level support for their Apple deployments.
Enterprise-level incident support.
AppleCare OS Support makes integrating Apple products in IT environments with multiple platforms uncomplicated. Customers get enterprise-level support for the following:
- Integration into diverse technical environments
- System components
- Network configuration and administration
- Professional software applications
- Web applications and services
- Technical issues requiring the use of the command-line tools for resolution
What's covered
IT departments get help with the entire Apple hardware and software ecosystem, providing them with the expertise needed to integrate Apple products in their environments. What’s covered includes the following:
- Operating system configuration and troubleshooting
- iPhone®, iPad®, and iPod® touch integration - Consumer software support
- Professional video and audio software support
- Remote management software support - Xsan support
- Support for Apple Business Manager
- Hardware support including iPad, iPhone, iPod, Apple Watch®, Apple TV®, and Mac® troubleshooting
AppleCare OS Support Plans
Select
Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues, 12 hours a day, 7 days a week.
- Services included: Phone/Email Support
- Contract period: 1-3 Years
- Response time: 72/48 business hours depending on severity
- Availability: 12/7
Preferred
Covers an unlimited number of enterprise-level incidents, provides two-hour response for high-priority issues, 12 hours a day, 7 days a week, and assigns an AppleCare account manager to the customer’s organization.
- Services included: Phone/Email Support
- Contract period: 1-3 Years
- Response time: 2, 24 or 48 business hours depending on severity
- Availability: 12/7
Alliance
Covers an unlimited number of enterprise-level incidents across multiple locations, provides one-hour response for high-priority issues, 24/7, and includes an onsite review by an Apple technical support engineer.
- Services included: Phone/Email Support
- Contract period: 1-3 Years
- Response time: 1,4 or 24 business hours depending on severity
- Availability: 24/7
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Apple, the Apple logo, AppleCare, iPad, iPhone, Mac, iPod, Apple Watch, Xsan and AppleTV are trademarks of Apple Inc., registered in the U.S. and other countries.