AppleCare® OS Support is an annual agreement that helps IT departments integrate and manage Apple® hardware and software in diverse technical environments, providing phone and email support for integration, migration, and advanced server operation issues.
Combined with AppleCare+ or AppleCare Protection Plan, AppleCare OS Support creates a great technical support and hardware protection solution for medium and larger businesses and educational institutions that need enterprise-level support for their Apple deployments.
AppleCare OS Support makes integrating Apple products in IT environments with multiple platforms uncomplicated. Customers get enterprise-level support for the following:
IT departments get help with the entire Apple hardware and software ecosystem, providing them with the expertise needed to integrate Apple products in their environments. What’s covered includes the following:
Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues, 12 hours a day, 7 days a week.
Covers an unlimited number of enterprise-level incidents, provides two-hour response for high-priority issues, 12 hours a day, 7 days a week, and assigns an AppleCare account manager to the customer’s organization.
Covers an unlimited number of enterprise-level incidents across multiple locations, provides one-hour response for high-priority issues, 24/7, and includes an onsite review by an Apple technical support engineer.
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