AppleCare® for Enterprise includes flexible service options, onsite hardware service, and next-business-day device replacement—great for large or global businesses, or large educational institutions. AppleCare for Enterprise is a two-year or three-year agreement. Each agreement requires a minimum purchase or planned purchase of 1000 devices within the first 12 months.
AppleCare Account Managers review customers’ IT infrastructures, track issues, and provide activity reports for support calls and repairs. It’s great for customers who want a direct contact within Apple®.
Customers get IT department–level support via phone or email for Apple deployment programs, hardware, software, mobile device management (MDM), Active Directory, and cross-platform integration. It’s great for IT departments new to troubleshooting macOS®, iOS®, or iPadOS®.
Employees get 24/7 technical support over the phone with Apple® hardware, Apple-branded software, and personal accounts or settings. This helps reduce the load on the customer’s internal help desks, especially if they’re unfamiliar with macOS, iOS, or iPadOS.
Where available, Apple Authorized Service Providers, using only genuine Apple parts, provide onsite hardware service within the next business day—helping reduce downtime. Onsite hardware service coverage is available for two or three years from the hardware purchase date.
Up to two percent of Mac® computers can be repaired or up to five percent of iPhone® or iPad® devices can be replaced for any reason, including accidental damage. Apple repairs or replaces devices as soon as the next business day— essential for customers who don’t have a device replacement process or who need to offset accidental damage costs.
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** Repair or replace up to five percent of iPhone and iPad devices. Repair up to two percent of Mac computers for any reason.
Apple, the Apple logo, AppleCare, iPad, iPhone, Mac , iPadOS and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.