Mac-Centric, experienced professionals at your reach
As an Apple Premier Service Provider, we strive at providing an exceptional level of service to our customers. Our Apple Certified Technicians and System Engineers have received extensive training and keep their certifications up-to-date to ensure optimal performance on the latest Apple hardware and software.
It is the combined knowledge of all these professionals what makes us the best option for Business Service and Deployment. We know the hardware and the software in and out, and we know how to make it work together seamlessly.
Services we provide:
On-Site Service
Apple trusted MBS as a Direct Dispatch Location for the Washington DC Area in 2006.
Since then, MBS’ Service Department has honored that confidence by providing an outstanding service (rated at 97.1% per apple.com survey) to the most prestigious government institutions and businesses like the National Institute of Health, John Hopkins Hospital, Howard County Public School System, Washington Post Newspaper, among others.
We can dispatch a specialist (or team of specialists) both during business hours and evenings/weekends to solve Network, Hardware, Video Production, or any other problem that must be solved on location.
We have ample experience with Mac-Only and mixed Mac-Windows environments as well.
Production Application Support
MBS counts on actual in-house, permanent graphic designers and videographers.
These professionals are trained to help you sort production problems like font management, color profiling and calibration, video compression, etc.
They also work actively with our Engineers when we have to build solutions for specific design, printing, photo or video needs. That allows us to create the perfect configuration every single time.
On-Site Maintenance and Upgrades
Need to upgrade your software or Operating System? We can upgrade a whole department in a fraction of the time it usually takes. Overnight work is available, so everything will be upgraded and working smoothly the next day.
Phone and Remote Support
Small Software problems can usually be solved just by having an MBS expert guide you throughout the issue, over the phone. If your workstation has access to the Internet, then Remote Desktop is the best option.
Our expert will see your computer's desktop just like if he/she were seated in front of it. That way, we will be able to determine what the problem is faster, and fix it if there is not a hardware problem involved. You only need to download the remote control application.
Read more about Phone Support Read more about Remote SupportIn-House Repairs
For single workstation repairs, you can ship your unit to us, have it repaired by our Certified Apple technicians and shipped back to you.
To expedite the process, you can submit your service order online so we will have all the information we need before the computer arrives. We serve computers under the standard Apple Warranty, AppleCare and Out of Warranty.