On-Site
We schedule the service appointments as requested by our customers. You, our customer, call us at 301-590-2555, and request an on-site visit. We will then schedule the appointment as it fits in with our current obligations.
Advance scheduling for the following week or later can be accommodated.
Emergency scheduling can also be done for an additional fee. We will need to arrange our current scheduled appointments to accommodate this, but we can usually do so without problems.
Before we come to you we will need to get some information so that we can bring items we might need if there are hardware concerns. So please be prepared to answer specific questions about your problem.
These would include:
* Type of device – computer, printer, network issue.
* Serial number if a potential hardware problem.
* The problem you are having.
* Are you a new or current customer? If new we will need to get information to set up a customer information package. Please be prepared to provide this information.
In-HouseWe usually do not schedule service appointments when the computer is brought in to MBS. We can accommodate the occasional request for an appointment, but we cannot guarantee the exact time that will be needed except in a few specific cases.
* RAM upgrades
* Wireless card installations
* Quick functional testing to verify if your computer is operating properly
Most in-house service is done on a “first in, first out” basis except for Emergency Service requests. Most normal service is accomplished in 1 to 2 business days except where necessary parts are not immediately available. There is a price difference between normal and emergency service (please see costs below). If you are willing to ship your computer to us, please see "Can I ship my computer/equipment via USPS/UPS/FEDEX?"
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