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Out of Warranty Service

In-House Out of Warranty Service

Computers and devices no longer covered by Apple’s warranty or AppleCare program can still be repaired at MBS, Inc. Our Apple Certified technicians can diagnose the problem and provide an estimate including parts and labor.

Most work is done within an hour, but there are situations that take longer to complete. After the first billed hour we will bill in 30 minute increments.
There are odd occasions where purchasing a new Mac will be recommended over fixing the older computer. We have a top sales group that can provide you with pricing for new systems custom configured to your needs.

Diagnostic work

This simply means that we will examine your device and let you know what we think the problem may be including the cost to fix it. However, this estimate can be subject to modification as other parts may be involved that were unable to be evaluated initially. Should this occur you will be called for a new authorization before any additional work is done.

Normal work

Normal work means that you bring your computer in and we look at it in the order it was received. We will contact you if needed for new parts approvals, then correct the problems, test and release. If it is only a software problem then we assume you want it corrected and we do so, test it and release the computer. These are usually completed within the first hour, however, most cases involving normal repairs may mean leaving the computer here for 1 to 3 business days, depending on the problem(s).

Emergency work

When you declare that you want us to look at your computer immediately, you are asking for emergency work. This means that your computer will be moved to the head of the incoming line and will be the next computer seen by the service department.

On-Site Out of Warranty Service

There is a minimum 2 hour charge for service outside our immediate area (Rockville, Gaithersburg, Germantown, Potomac, Derwood, Darnestown).

• Normally scheduled work is at $150.00/hour
• Emergency request work is at $175.00/hour

If you have further questions please Read Our FAQs or Contact Us by e-mail or at (301)590-2555.