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Remote Support

Remote Support Fees

  • End user/Workstation: $100/hr.
  • Server: Starting at $150/hr.

If you have further questions please Read Our FAQs or Contact Us by e-mail or at (301)590-2555

Install Mac HelpMateIf your Mac can get online, we can also Remote Control to your system and fix the problem right then.  We do this through a secure connection established by MacHelpMate (a remote control software licensed to MBS for this purpose).

Advantages:

  • We can remote control your computer while we talk with you over the phone.
  • You can see everything that we do at all times.
  • You initiate and cancel the remote help session whenever you want.
  • It uses 256-bit AES encryption.
  • Zero configuration needed (even through firewalls and routers)

To allow this please click on the "Install Mac HelpMate" link above and follow these simple steps:

 

The process with Safari doesn't require any intervention from you after you click on "Install Mac Help Mate", but before you do it, please make sure you have "Open Safe files after downloading" checked in your Safari Preferences.

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Our Locations

Gaithersburg:

9057 Gaither Road,
Gaithersburg, MD 20877
Business Hours

Frederick:

11 S Market St,
Frederick, MD 21701
Business Hours

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9057 Gaither Road, Gaithersburg, MD 20877 • Phone: 301-590-2555 • Fax: 301-590-8142 • © 2010 Mac Business Solutions, Inc.
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