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Apple Value Added Reseller | 9057 Gaither Road, Gaithersburg, MD 20877 Phone: 301-590-2555
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Additional Services

Remote Support Fees

  • End user/Workstation: $100/hr.
  • Server: Starting at $150/hr.

If you have further questions please Read Our FAQs or Contact Us by e-mail or at (301)590-2555

Install Mac HelpMateIf your Mac can get online, we can also Remote Control to your system and fix the problem right then.  We do this through a secure connection established by MacHelpMate (a remote control software licensed to MBS for this purpose).

Advantages:

  • We can remote control your computer while we talk with you over the phone.
  • You can see everything what we do at all times.
  • You initiate and cancel the remote help session whenever you want.
  • It uses 256-bit AES encryption.
  • Zero configuration needed (even through firewalls and routers)

To allow this please click on the "Install Mac HelpMate" link above and follow these simple steps:

 

1) Choose "Open with Java Web Start" and click "OK"

machelp-execute

2) Click "Allow" when you see this dialog:

machelp-confirm

From this point the process is completely automated, Mac HelpMate will be executed and it will initiate a screen sharing session with us.


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9057 Gaither Road, Gaithersburg, MD 20877 • Phone: 301-590-2555 • Fax: 301-590-8142 • © 2010 Mac Business Solutions, Inc.
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